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Frequently Asked Questions

What payment methods are accepted by Sciencix?

Along with direct ACH or Wire Transfers, we accept Visa, Mastercard, American Express and Discover credit cards, as well as PayPal.

Does Sciencix collect Sales Tax?

We currently collect sales tax for orders shipping to United States locations where we are required to (currently Illinois, Indiana, Minnesota, New Jersey, North Carolina, Pennsylvania, Texas & Virginia). If you have a sales tax exemption in the United States please provide the appropriate state forms via email to: sales@sciencix.com.

We encourage you to provide exemption forms for all states where you have an exemption, as our list of required states updates regularly.

How do I place an order?

You are welcome to place an order via email at sales@sciencix.com, or on our website either by logging into your account, or placing an order as a new customer. Otherwise, we gladly accept orders via phone at +1 800-682-5480 or +1 952-895-8292.

How do I check the tracking number/status of my order?

Tracking information will be available online within your customer account, after your order has shipped. Additionally, when your shipping label is created, the tracking information is automatically emailed.

Does Sciencix provide a warranty on their products?

Each Sciencix products is backed with a Lifetime Warranty against any manufacturing defect. Please click here for our warranty.

Are these Original Equipment Manufacturer (OEM) such as Agilent, Waters, Shimadzu, etc. products?

No, Sciencix is not an authorized distributor/re-seller of any OEM’s. Rather, Sciencix products are an alternative to the OEM’s, which are designed and manufactured to be equivalent in form, fit & function to the part being replaced. For more information about our process, click here.

Can I order original Agilent, Waters, Shimadzu, Hitachi, Thermo, Perkin Elmer, etc. parts through you?

No, Sciencix is not an authorized distributor/re-seller of these companies.

How do I reset the password of my online account?

You can either contact us or select “Forgot Password” from the login page.

How do I update the email address of my online account?

Your email address is your user ID. Because of this please contact us to update your email address.

How can I order using a Purchase Order (PO) with Net Terms?

Please contact us to request a Net Terms Application.

Does Sciencix supply other replacement products in addition to what we can see on your website?

If you are searching for a replacement that you do not see on our website, please contact us with the Original Equipment Manufacturer (OEM) part number, along with your anticipated quantities of usage.

Can I become a distributor of Sciencix products?

Please contact us to discuss this opportunity further.

Does Sciencix offer instrument service and maintenance contracts?

No, Sciencix is not a service company. That said, we supply replacement products to many trusted third party service companies throughout the world, and will be glad to refer you directly to them. So, please let us know more about your situation, and we will be glad to introduce you to a trusted partner accordingly.

Does Sciencix sell any analytical instruments?

No, Sciencix does not sell any instrumentation.

Do you supply Gas Chromatography (GC) replacement products?

No, Sciencix specializes only in HPLC and Mass Spec. replacement products.