We view your business with us as a partnership based on mutual trust. Our products are made according to the highest standards as a reflection of our commitment to quality, integrity and in accordance with our ISO certification. Therefore, we are glad to extend a Lifetime Warranty against any manufacturing defects on all Sciencix parts. Sciencix defines the lifetime of a part in accordance with the normal expected performance of the equivalent OEM part. Our intention is to provide replacement parts that are equivalent to or better than the corresponding OEM part. On the rare occasion that you experience a problem with a Sciencix part, we invite you to contact us and share your problem with us. Every attempt will be made to bring resolution in a way that enhances our relationship with you, our valued customer.
To initiate a warranty claim, contact Customer Relations toll free by calling 800.682.6480, emailing firstname.lastname@example.org or by contacting your Account Manager. Provide as much detail as possible about the part in question, such as part number, lot number, date of purchase, etc. Describe the situation in which the performance of the part was unsatisfactory.
We will provide you with a Return Material Authorization (RMA) number and then ship a replacement or credit your account.
Shipment of returned warranty parts to Sciencix is the responsibility of the customer; shipment of replacement parts to the customer’s place of business is the responsibility of Sciencix.